Because we believe that to understand the diverse Nepal economy, you need a team that is just as diverse, it’s our policy to support you with experts who have an in-depth understanding of the community. Whatever your needs, there’s a highly-trained team waiting to discuss them with you.
Our management team in Nepal brings with it an in-depth understanding of the insurance business and the experience of having designed and developed innovative solutions that meet both the local market needs and the customer expectations.
We believe that to best understand you and your needs, the people that you speak to on a day-to-day basis should have an in-depth understanding of the community as well as our products and services. And so, it’s our policy to employ experts at every single touch point, thereby making sure that whatever your needs, there’s a highly-trained team waiting to discuss them with you.
Face to face
If you’d like a personal meeting to discuss your finances, one of our Personal Advisers will be happy to come and meet you anywhere you like to discuss your requirements.
Over the phone
For your convenience, we’re also happy to talk to you over the phone. Our team of Customer Service Staff will be happy to answer your queries and guide you to your nearest and most qualified Personal Adviser.
Our team of Customer Advisers are also available to help you with more day-to-day enquiries such as claims, policy information and extensions, address change etc.
All our Personal Advisers and Customer Service agents undergo rigorous training in order to ensure that they have the right knowledge and experience to support you in choosing the appropriate product that meets your needs.