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यो पृष्ठमा निर्माण कार्य भइरहेको छ ।

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Paying Your Premiums

Enjoy flexibility and convenience when it comes to your premium payment.

Paying for premiums should be simple.

We often hear from our customers that they would like to have a choice on when and how they pay their premium. We have prepared a variety of options for you to pay your premiums. You can also choose from a variety of dates on which your premium can be made.

  • quarterly
  • semi-annually
  • annually.

We offer several options of how to make your payment per your convenience.

  • Bank Transfer - Standing Order to your bank
  • Customer’s own Bank Cheque in our counter
  • e-Banking Option
  • Payment through IPS (Inter Bank Payment System)
  • Payment through banks to whom we have bank account with
  • NEW! Payment through online payment portal

Our account nos. in different banks for premium payment:

Account Name: AMERICAN LIFE INSURANCE COMPANY

S.no

Name of Bank

Main A/C

Branch

1

Standard Chartered Bank Ltd

01019800501

Head Office, New Baneshwor

2

NICASIA Bank Ltd

3241157604524002

Kamaladi

3

Nepal Investment Bank Ltd

00101010251815

Head Office, Durbarmarg

4

Nabil Bank Ltd

0201017502071

Lalitpur

5

Everest Bank Ltd

01200105200181

Pulchowk

6

Himalayan Bank Ltd

00602427220017

Pulchowk

7

Laxmi Bank Ltd

00511009166

Head Office, Hattisar

8

Nepal SBI Bank Ltd

20225240200102

Jawalakhel

9

Bank of Kathmandu

060000062475524

Head Office, Naxal

10

Siddhartha Bank Ltd

00915001324

Patan Dhoka

11

Global IME Bank Ltd

7511010000120

Account Name: AMERICAN LIFE INSURANCE CO. (ALICO)

Kamaladi

12

NMB BANK Ltd

0160012959400011

Kumaripati

13

Machhapuchchhre Bank Ltd

1601524362839017

Head Office, Lazimpat

14

Civil Bank Ltd.

00210141155018

Head Office, Kamaladi

15

Nepal Bangladesh Bank Ltd

001248621C Head Office, Kamaladi
16 Century Commercial Bank Ltd 0010003242CA Head Office, Putalisadak
17 Mega Bank Ltd

0070060168792

Jawalakhel
18 Prime Commercial Bank Ltd 00501680CA Lagankhel
19 Sanima Bank Ltd 005010010000756 Kumaripati
20 Citizens Bank International

0320100000315201

Kupondole
21 Kumari Bank Ltd

0090045673100001

Tangal
22 Sunrise Bank Ltd 0020679184701001 Head Office, Gairidhara
23 Muktinath Bikas Bank 05510200253170000001 Lagankhel
Frequently Asked Questions (FAQ) regarding Online Premium Payment
How do I pay my MetLife premium online? Collapsed Expanded

You can pay your premium online either via Online Payment Portal or Customer Service App available on Android & iOS.

a. Online Payment Portal

  • Enter your Policy number and Date of Birth in AD (English)
  • Choose your preferred wallet for example, eSewa, Connect IPS, Fonepay, Khalti etc.
  • You will be redirected to preferred wallet website where you can login with your wallet credentials.
  • After payment is processed, you can either print the premium receipt or download the same for future purpose. If you had entered your email address in the Online Payment Portal, the receipt would be sent to your email address directly. Please note that this is an official receipt and does not require any signature.

 

b. Customer Service App on Android & iOS
On your App home screen, you can directly tap on “Support” and choose “I want to pay premium online”. You would be redirected to Online Payment Portal where you can continue the steps listed in (a).

Can I directly pay my premiums through Online Gateway and Wallets? Collapsed Expanded

We would prefer our customer to log into Online Payment Portal and choose the relevant Online Gateway or Wallet to pay the premium. The payment via Online Payment Portal allows you to:

  • Download or forward the Premium Receipt directly to your email address.
  • Relieves you from paying additional charges to Payment Gateway.
  • Relieves you from process of sharing payment confirmation to MetLife Nepal.
How do I know how much premium should I pay? Collapsed Expanded

Please download our Customer Service App on Android or iOS in easy steps and check your premium amount and due date. Please follow the steps mentioned below to view the payable premium:

a. Log into Customer Service App on Android & iOS using Contact Number and Password.

b. You can opt for either of two options:

  • Go to ‘My Policies’ and tap ‘view’ next to policy number. The Modal Premium is amount that is due.
  • Or you can also view the premium due notification on the Customer App dashboard.
How to get Premium Payment Receipt? Is there a way to download payment receipt online? Collapsed Expanded

As soon as you pay, you can either print or download the premium receipt for future purpose. If you had entered your email address in the Online Payment Portal, the receipt would be sent directly to your email address.

I paid premium online, but it's not updated in the application. What do I do? What will happen to my premium payment date? Collapsed Expanded

Your premium payment transaction will take a maximum of 24 hours to get updated in the system. However, your premium payment date will be same date when you paid your premium online. You will receive a message alert as soon as premium gets updated in our system.

In case you do not receive SMS alert for premium update, you can contact us via email at service-nepal@metlife.com.np or call us at 01- 5970166.  

What will happen if I do not pay the renewal premium by the due date? Collapsed Expanded

The policy lapses and needs to be reactivated or reinstated depending on the following situation if renewal premium is not paid by the due date:

a. For Ordinary Life policies:

  • If you have paid premium for less than 2 years, the policy lapses after 31 days from due date. Coverage would not be provided from 31days until the payment is done. Such lapsed policies need reactivation / reinstatement. For reinstatement of lapsed policies, please refer to Question No. (7) below.
  • If you have paid premium for more than 2 years, the policy will remain in force until 90 days. After a free period of 90 days the policy may remain in force based on the selected or default NFO (Non-Forfeiture Options). In such cases, coverage would be available even for payments made after 90 days for such policies.

 

b. For Life Care & Life Shield policies, the policies lapse after grace period of 31 days from due date. In such cases, no coverage would be provided for the payments made after 31 days. Such lapsed policies need reactivation / reinstatement. For reinstatement of lapsed policies, please refer to Question No. (7) below.

c. For Universal Life policies, the account value generated on each policy will keep the status of the policy in force along with coverage until the account value is nil. 

For further inquiries feel free to contact us via email at service-nepal@metlife.com.np or call us at 01- 5970166.

I missed my premium payment, and my policy is lapsed. How do I reactivate / reinstate my policy? Collapsed Expanded

We would prefer you to confirm your policy status prior to payment in case of default in payment of premium. You can either email us at service-nepal@metlife.com.np or call us at 01- 5970166.

I paid for my premium twice. How do I apply for a refund? Collapsed Expanded

You may request a refund by attaching a scanned written request with your signature by email to service-nepal@metlife.com.np

Will I get any premium due reminder before the due date? Collapsed Expanded

Yes, you will either be notified via call, SMS, subject to connectivity of telecom service provider, or the Customer Service App on Android & iOS for the premium due in case if you have provided correct contact number. Kindly ensure you provide us your correct phone number for regular updates.

How do I pay directly from my bank account? Collapsed Expanded

You can either directly transfer the premium amount to MetLife Nepal’s Bank Account or provide a Standing Instruction to your Bank for scheduled transfer of your premium amount automatically. The payment gets processed faster if you provide the correct policy number, your name and contact number in the remarks during fund transfers.